LanePilot Logistics (“LanePilot,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website trylanepilot.com (the “Site”) or interact with us.
By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly Contact information: name, phone number, email address, company name, and other details you provide when you:
Fill out contact or lead forms
Request a quote or discovery call
Sign up for newsletters or updates
Business information: MC/DOT numbers, equipment type, lanes, and other operational details you choose to share so we can evaluate or provide dispatch services.
Communication content: messages sent through our forms, email, SMS, or other communication channels.
1.2 Information Collected Automatically
When you visit the Site, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Pages viewed, time spent, referring/exit pages
General location (city/region) based on IP
This information is usually collected via cookies, pixels, and similar tracking technologies.
1.3 Information from Third Parties
We may receive information about you from:
Advertising platforms (e.g., when you respond to an ad)
Analytics tools (e.g., Google Analytics)
Communication tools (e.g., VoIP/SMS systems like RingCentral)
Partners or referral sources who connect you with us
2. How We Use Your Information
We use the information we collect for purposes including:
Providing services: Evaluating your needs, setting up dispatch or related services, and communicating about loads, schedules, and contracts.
Responding to inquiries: Answering questions, sending requested information, and scheduling calls.
Improving our Site and services: Analyzing usage trends and user behavior to improve content, user experience, and service offerings.
Marketing and communications:
Sending emails, SMS, or calls about services, promotions, updates, or educational content
Retargeting or advertising to users who visited the Site (where permitted by law)
Security and fraud prevention: Detecting and preventing unauthorized or suspicious activity.
Legal and compliance: Complying with applicable laws, regulations, and legal processes.
We do not sell your personal information to third parties.
3. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Remember your preferences
Analyze how visitors use the Site
Help measure the effectiveness of ads and campaigns
You can manage or disable cookies through your browser settings, but some features of the Site may not function properly if cookies are disabled.
4. How We Share Your Information
We may share your information with:
Service providers and vendors: Companies that help us operate our business and Site (e.g., hosting providers, email/SMS platforms, CRM, analytics, and marketing tools).
Business partners: When necessary to provide or coordinate services (for example, connecting carriers and related services).
Legal and safety reasons: If required by law, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
Business transfers: In connection with a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction.
We require service providers and partners to handle your information in accordance with applicable privacy laws and this Policy or similar safeguards.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as reasonably necessary to:
Provide services and maintain business records
Fulfill the purposes outlined in this Policy
Comply with legal, tax, and accounting obligations
When information is no longer needed, we will delete or anonymize it where reasonably possible.
7. Your Choices & Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of certain information (subject to legal obligations)
Opt out of marketing communications at any time
You can opt out of marketing emails by clicking the “unsubscribe” link in our emails, or by contacting us directly.
To exercise any rights or make a privacy-related request, contact us using the details in Section 10.
8. Children’s Privacy
Our Site and services are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can delete it.
9. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, you can contact us at:
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of the Site after changes are posted means you accept the updated Policy.